Terms and conditions
Last updated: September 2026
These Terms and Conditions apply to furniture assembly services provided by Handy Unity Ltd, registered in England and Wales under company number 15361801.
Our services & bookings
1. Our Services
Handy Unity provides professional furniture assembly services, including IKEA furniture assembly, PAX wardrobe assembly, wardrobes, beds, chests of drawers, desks, shelving, storage units and other flat-pack furniture. We also assemble furniture supplied by other major furniture brands and retailers. Handy Unity is an independent furniture assembly company and is not affiliated with, endorsed by or sponsored by IKEA.
2. Quotes
Quotes are provided based on the information supplied by the customer, including product details, photographs, screenshots, furniture links or IKEA design codes. Customers must provide accurate information about the furniture to be assembled. If the furniture, number of items or scope of work differs from the information originally provided, the price may need to be revised before additional work is carried out.
3. Bookings
A booking is confirmed once the date, time or arrival window, service required and agreed price have been accepted. Customers are responsible for providing the correct property address, contact details and access information.
4. Cancellations and Rescheduling
Customers must provide at least 24 hours’ notice if they wish to cancel or reschedule an appointment. Cancellations made less than 24 hours before the scheduled appointment, or appointments where access to the property cannot be provided, may be subject to a cancellation or call-out charge. Any applicable charge will be communicated to the customer. Nothing in these Terms and Conditions affects your statutory rights.
Terms of service
5. Customer Responsibilities
Before our arrival, customers should ensure that all furniture packages and components are available at the property, sufficient space is available for assembly, the working area is reasonably clear and safe, and access to the property is available at the agreed time. The customer is responsible for checking that the furniture ordered is suitable for the intended location.
6. Missing or Damaged Parts
Handy Unity is not responsible for manufacturing defects, damaged products, incorrect items, missing parts or missing fixings supplied by the manufacturer or retailer. If assembly cannot be completed because of missing, incorrect or damaged parts, we will explain the issue to the customer. Additional visits required after replacement parts are supplied may be charged separately.
7. Wall Fixing and Safety
Some furniture may require wall fixing or anchoring for safe installation. Customers should inform us of any known pipes, electrical cables or other services concealed within walls. Where appropriate, we may advise that furniture should not be installed or fixed in a particular location if we believe it would be unsafe.
8. Furniture Location
Furniture should normally be assembled in the room where it will remain. Handy Unity cannot guarantee that fully assembled furniture can later be moved through doors, corridors, stairways or other restricted spaces.
9. Completion of Work
Customers should inspect the completed assembly once the work has been finished and notify us of any concerns as soon as reasonably possible. Our services will be carried out with reasonable care and skill.
10. Existing Damage
Handy Unity is not responsible for damage that existed before work began, including damage to furniture, walls, floors or surrounding areas. Where appropriate, existing damage may be identified before assembly starts.
11. Payment
Payment is due in accordance with the price agreed before or during the booking. Any additional work requested by the customer that was not included in the original quote may be charged separately with the customer’s agreement.
12. Delays
Appointment times may occasionally be affected by traffic, previous jobs or circumstances outside our reasonable control. Where possible, we will inform the customer of significant delays.
13. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded. These Terms do not affect the customer’s statutory rights.
Legal & contact information
14. Website Content
All content on the Handy Unity website, including text, graphics and branding, remains the property of Handy Unity Ltd or its respective licensors unless stated otherwise. Content must not be reproduced for commercial purposes without permission.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Consumers retain any rights they have regarding where legal proceedings may be brought.
16. Contact Us
Handy Unity Ltd
Company number: 15361801
Registered in England and Wales
Email: contact@handyunity.com
Telephone: 07481 034 956
Registered office: